Salon Ettiquette
Preparing For Your Appointment:
Please arrive 15 mins early to your appointment to account for parking. Further details on parking can be found below. Make sure you have CLEAN, DRY HAIR when arriving for any color services. It is best to wash your hair the day before your color service to ensure best results for your service. When you arrive to Strand Salon Studios please buzz suite 1 to be let into the salon.
Refund Policy:
Bronde Society does NOT offer refunds of any kind. If any alterations need to be done to your hair please contact us within 5 days of your appointment.
Canceled/ Rescheduled Appointments:
Bronde Society has a 24 hour cancellation policy- we understand scheduling conflicts may arise but we ask for at least 24 hours of notice when rescheduling an appointment. If you cancel or reschedule within the 24 hour time period you will be charged a cancellation fee of 100 percent of the scheduled service. If you exceed 2 times rescheduling your appointment within 24 hours of your service you will need to leave a 100 percent deposit on any future services. If this its a recurring issue that you miss appointments or reschedule your stylist may refuse to provide you with future services.
No Call/ No Show:
If you do not call or text to cancel or reschedule your appointment you will be charged 100 percent of the scheduled service. If this its a recurring issue that you miss appointments or reschedule your stylist may refuse to provide you with future services.
Tardiness:
Here at Bronde Society we have a 10 minute lateness policy. If you are running late, please text us to let us know. Should you arrive beyond 10 minutes late, you may have to forfeit your appointment completely and you will be charged 100% the cost of the services scheduled. Should this happen more than once, it will prohibit you from scheduling future services at Bronde Society Hair Co.
Credit Card Required:
A credit card is required to be kept on file to schedule an appointment. We require at least 24 hours notice if you need to reschedule your appointment. In the case that 24 hours notice is not given for cancellation/ rescheduling you will be charged 100% of the service you were scheduled for. NO CALL/ NO SHOW will be charged 100% of the service that was scheduled.
Deposit Required:
A $40 non refundable deposit is required at the time of scheduling an appointment. This $40 will go towards the service you are booking. Should you cancel your appointment your deposit will be forfeited.
Tipping Etiquette:
At Bronde Society tipping is not included/ required but is always greatly appreciated. Given the overhead costs of running a business, tips help us to continue to provide high-quality services.
Parking:
Please arrive 15 mins early to your appointment to account for parking. Spots nearest to Strand Salon Studios are metered parking. Metered parking is in effect from May 1st - Sept 30th. BRONDE SOCIETY CLIENTS WILL RECEIVE A FREE PARKING VOUCHER. The parking voucher is valid for the Pier Village LAZ parking garage's located on Landmark Place. Please remember to bring your parking ticket into your appointment so your stylist can validate the ticket.
Pricing:
All pricing can be found on our website. Please note pricing is subject to change based upon hair length, density, and thickness. If extra product is needed for a coloring or chemical service an extra fee of $25 per bowl is applied.
Timing:
Please allow for adequate time when scheduling an appointment. Color appointments can last on average from 2-3.5 hours. Color corrections can last anywhere from 4-8+ hours.
Confirmation Texts:
Complimentary confirmation texts will be sent 72 hours before your scheduled appointment. Please be sure to confirm your appointment by using the prompts in the confirmation message. If you do not confirm, your appointment will be cancelled and our cancellation policy will apply. Please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed/cancelled appointments and the cancellation fee.
Consultations/ Contracts:
A consultation is required prior to reserving a color correction appointment. Consultations are recommended for all appointments but required for corrections. The following information is important to know if you are a client receiving a color/chemical service:
Color history and the use of medications must be divulged when consulting with your stylist. If you are currently under the care of an MD, it is your responsibility to research if color services are compatible with any prescription medication or cancer treatment which you are currently being treated with, or have used prior to your color appointment. Your stylist is not a trained medical physician.
A color correction contract MUST BE SIGNED before your color correction appointment begins. You can choose to print and sign at home to bring with you on the day of your appointment or you can sign here at the salon before your appointment begins. If you do not sign, the services will not be performed by the stylist and a cancellation fee will apply.
Below is a list of items to address with your colorist prior to your appointment - as these items may cause negative chemical reactions to the hair when mixed with salon chemicals services.
previously over-processed hair: by repeatedly layering dyes over porous pre-lightened hair
taking prescription medication: that inadvertently alters the bonds of the hair (methotrexate, sulfa based medications)
thermal damage: by over-use of hot tools
use of metallic dyes, salts, or minerals: (box color) or use of "over mineralized well water" chemicals may cause negative reaction to enlightenment services
use of henna or vegetable dyes: chemicals may cause negative reaction to enlightenment services
permed or relaxed hair: chemicals may cause negative reaction to enlightenment services
**IT IS OUR PRIORITY TO CONDUCT THOROUGH CONSULTATIONS FOR ALL SERVICES PROVIDED THROUGH THE SALON, HOWEVER IT IS EACH CLIENT'S PERSONAL RESPONSIBILITY TO BE UPFRONT AND HONEST ABOUT THEIR HAIR HISTORY AND TO RESEARCH THE ITEMS LISTED ABOVE. ANY DAMAGE CAUSED TO THE HAIR AS A RESULT OF UNDIVULGED INFORMATION DURING THE CONSULTATION IS NOT THE RESPONSIBILITY OF THE STYLIST.**